Seyaha brands is part of Seyaha Corp. (hereinafter "Seyaha", "we"). For more information on Seyaha please contact us.
Under Seyaha banner, Seyaha Corp. operates internet-based platforms in various languages as well as mobile apps.
Our electronic "technical" services include the identification, comparison and intermediation of in-destination tours, trips, ticketing, travel experiences, travel activities, tourism services and accommodation facilities.
For certain offers we also provide a direct booking option. But we do not provide the services of tour operators and tour guides directly by ourselves.
Seyaha is an independent company. We do not provide our own trips, events, activities, tour guiding services or operate our own tours; we do not own any of the third-party providers (service providers, hereinafter "our partners", "third party") nor are we under the economic control of any of these third-party providers.
II. Terms and Conditions of Use
Together with our Privacy Policy, these Terms and Conditions of Use ("T&Cs") govern the use of Seyaha services, websites and mobile apps and form the basis for the usage agreement between Seyaha, our partners, and the user. Individual agreements between the user and Seyaha, for example as part of a booking, will take precedence. Deviating or opposing general business terms and conditions held by the user are not applicable.
These T&Cs apply exclusively to Seyaha services, namely the identification of in-destination tours, trips, and travel activities and experiences, and the intermediation of services offered by third party providers (our partners and other service providers).
In addition, and separate to these, the terms and conditions of each third-party provider will apply to any booking, tickets and services offered by said providers (e.g. tour operator, tour guide, accommodation or service providers).
Furthermore, additional terms and conditions may apply to the third-party booking platforms to which you may be forwarded. Seyaha has no influence over conditions supplied by third-party providers.
Seyaha services are designed to make it easier for you to plan your trip by equipping you with the information you need and providing a clear comparison of the tours, trips, travel experiences, and travel activities options presented.
The actual tourism services (e.g. go on a hiking trip) do not form part of Seyaha service but rather form part of a separate contract concluded between you and the respective third party.
Seyaha acts as an intermediary or broker between the user and each third party. We are therefore not responsible for the tourism service provided by the third party nor the manner in which this tourism service is provided.
1. Search engine + comparison platform for tourism services
Based on your search input, We provide you with a clear overview of various tours, trips, travel experiences, events, and tourism activities and options using different methods of sorting (e.g. tours first, then trips, then events, etc..).
As we rely on the information made available to us by third parties, booking platforms and information platforms, we cannot guarantee the accuracy or completeness of the results. You can compare the tourism options by price, duration and other aspects.
2. Booking via external third-party providers
Our results page includes direct links to the booking pages of the respective third-party providers. Clicking on a link will redirect you to the third-party provider's booking page, where you can purchase the corresponding service and make a reservation.
A contract for tourism services will only be concluded with the respective third party. For this reason, only the conditions of the relevant third-party provider will apply to the tourism services booked in this manner (bookings and reservations).
Payment is made via the payment system provided on the third-party website. Any changes or cancellations must be made directly with the relevant third party.
We receive a commission from the third-party provider for acting as an intermediary. Additional fees imposed by the respective third-party providers may also apply.
In general, the user is not entitled to a right of withdrawal because these are contracts for the provision of tourism services, where the contract provides for a specific date or period of performance.
3. Direct booking on our website
For selected third-party providers we sell the tickets in the name and on behalf of the third-party providers on our website as a commercial agent of the third-party provider. In these instances, we offer secure online booking options directly on our website and you will not be redirected to the booking page of the respective third-party provider.
When you book a tour, ticket, activity, or a trip through our website, we collect the necessary data (e.g. traveler's name, email address, contact number, nationality, ID number, gender, and payment information) in accordance with our Privacy Policy.
Acting as commercial agent of the tourism service provider, we then submit the booking to the relevant tourism service provider and the national tourism authorities as per the local regulations
The Bookings are sold on behalf of, and on account of, the respective third-party provider.
By clicking on the button on our booking page ("Pay Now") you make a binding offer to conclude a contract for the respective booking or tourism service. The contract is concluded once you receive a booking confirmation by Seyaha (declaration of acceptance by Seyaha). You will receive a booking confirmation by email along with the booking details. The booking details are usually printable confirmation issued by the relevant service provider and are typically sent as a PDF file or in other common electronic formats.
In individual cases and for certain bookings you may receive a booking code or ticket voucher in place of printable booking.
These must be redeemed or exchanged for a ticket at the meeting point upon arrival and the agreed upon location of the tour, trip, or travel experience.
Once received, the booking confirmation must be checked immediately. Any errors or incorrect information must be immediately communicated to Seyaha to allow for timely correction of the documents. You can contact our customer service.
As it was agreed to at the time of booking, we charge a service fee for the services provided to you under these Terms and Conditions of Use. We also receive a commission from the respective third-party provider. Additional fees imposed by the respective third-party providers may also apply.
The direct booking of a tourism service on our website can only be carried out using the payment method provided. For the collection of payments, we use Seyaha Corp. for payment in GBP, USD, EUR and currencies other than SAR. For any other type of payments. Seyaha is authorized to collect payments on behalf of each of the relevant third-party providers. With the successful payment to Seyaha, you have fulfilled your payment obligations towards the tourism service provider with discharging effect.
When paying for a booking by credit card, you expressly consent to the collection of the fee for the applicable tourism service, including the specified booking fee, from that credit card by our fulfillment partner or payment service provider. Should you choose to pay via PayPal or online transfer (if possible), you will authorize the payment yourself.
Should you wish to cancel the tourism service and withdraw from the contract, the applicable terms and conditions and costs for cancellation will be based on the conditions set out by the relevant third-party provider. We will handle your cancellation request and forward it to the relevant carrier. You can contact us by telephone or via email. In some instances, it may be possible to cancel directly with the service provider if the conditions allow for this.
We assume no liability for the availability of the tour, trip, or travel experience at the time of booking or for the fulfillment of the booked trip by a third-party provider.
A legal relationship between you, the customer, and ourselves will arise in instances where we offer our own services against payment.
You can create an account with Seyaha You can access your individual profile by entering your email and selected password or via a Facebook login. Your personal data and booking information will be handled in accordance with our Privacy Policy.
Only legal adults and natural persons of full legal capacity may become registered users. The user must provide all required information in a complete and correct manner and, when necessary, provide updates. Registration is non-transferable.
Once registered, your account will be active for an indefinite period of time. Both the user and Seyaha are entitled to terminate the account at any time by providing two days' notice. The right to termination without notice for good cause remains unaffected.
You will be presented with a breakdown of the costs and fees that comprise the amount due for each booking, including fees charged by the Provider. You agree to pay, or authorize, the payment for all such fees, together with any additional fees or costs as may be incurred by Your credit card or payment service provider, if any. Your payment may only be made via the acceptable payment system(s) specified on the reservation booking page, whether on the Service Sites (for Direct Bookings), or on the Provider’s website (for External Bookings).
When booking directly on our website, we charge a booking fee for our service provided to you under these Terms and Conditions of Use. The service fees vary and will be displayed at the time of booking. When using a foreign currency, foreign transaction fees may also apply.
Please note that Our Service Fees are non-refundable. This is because Our Fees are charged for the intermediation services provided by Seyaha, which are fulfilled when the booking has been confirmed to You.
We will also charge You with additional fees for using certain payment methods as stated by the applicable laws, i.e. if You use a corporate card or a tripartite system (American Express or Diners). These fees are non-refundable. Please note that Our systems automatically detect the payment method which is actually used by You and the corresponding additional fees are charged, if any.
Depending on the third-party provider and booking type, you may be able to either cancel and get a refund for your booking or change your booking online, via contacting us , or directly with the third-party provider.
We will generally inform you of the main conditions during the booking flow, but we strongly advise you to read and understand the third-party terms and conditions before completing your booking.
You may need to pay for any difference in cost for your new ticket and any applicable fees determined by the third-party providers. In addition, if you decide to change or cancel your flight or ferry ticket through our Help Center , Seyaha may charge you a fee for changes or cancellations for the service performed by our Customer Service team. Please note that our service fees do not include the amounts eventually charged by the third-party providers, according to their terms and conditions. Seyaha service fees are non-refundable.
Changes or cancellations processed through our Help Center may only be guaranteed, if your request is submitted at least 72 hours prior to the booked time slot for your booking. Please keep in mind that this is always subject to the terms and conditions of the corresponding third-party provider, which may be more restrictive.
We won’t change, cancel, replace or refund fraudulent bookings.
Seyaha Service Fees for changes or cancellations :
*If your original booking was processed in a different currency than SAR, please note that an equivalent amount will be calculated using a system-wide rate, known as the base exchange rate. This rate is used for currency conversion using data from one or more third parties. We regularly update the base exchange rate, it may not, however, be identical to the real-time market rate.
Change means your voluntary request to change your booking (date, time, number of persons, name, purchase add-on services, upgrades, etc). Please be aware that any changes are subject to provider conditions.
Cancellation means Your voluntary request to cancel your booking(s).
A Processed Request means that after You contact our Customer Help Centre to change or cancel your booking, our agents process the corresponding change and/or cancellation. For the avoidance of doubt, if You wish to cancel or change two bookings, this will result in two separate requests.
We make our website and its respective functions available to users; there is no entitlement to the provision of specific functions. We have the right to make changes to the content or functionality at any time (for example: through patches, updates or modifications). We do not guarantee the permanent availability of our website. More specifically, technical problems that are outside of our control may lead to downtime. Website maintenance may affect availability and will be carried out, when possible, with due care to prevent disruption. Proprietary rights and all other rights relating to this website belong to Seyaha.
You as the user are responsible for ensuring that you comply with all formalities of travel (passport and visa requirements, entry requirements, presence of valid government issued identification, local customs, culture, and currency regulations, vaccination requirements and other health ordinances). To ensure that your journey runs smoothly, you must take note of any instructions and advice provided by tour operators and forwarded by Seyaha.
We endeavor to ensure that the information presented on our website is accurate. When providing details on tourism services and connections, we rely on the information conveyed to us by the relevant third-party providers. We are unable to fully verify the accuracy or currency of the information that we gather and display. Our reviews are carried out on an ad-hoc basis. We therefore ask that you please review the individual travel details yourself. We make no representations or warranties, nor can we offer our users any guarantee as to the accuracy, completeness or currency of the travel information. The same applies to all other information presented on our website that is or has been made available to us by third-party providers.
We do not participate in the presentation or description of tourism services on the websites of third-party providers. We are therefore not liable for the content of third-party offers or for any contracts concluded with third-party providers.
When acting as an intermediary for third-party offers, we bear no responsibility for the availability of services or travel connections at the time of booking (on third-party provider websites) or for the actual delivery and satisfactory performance of services booked with third-party providers. Neither we nor our affiliates make any representations or warranties with respect to the information, products, services or software provided on or contained within our website, in particular with regard to the suitability for a specific purpose – unless this has been expressly and individually agreed to with our users. Any warranty claims or claims for damages are to be brought directly against the relevant third-party provider.
We are not liable for any disturbance or interference in the network which has not been caused by us. We strive to ensure the faultless and uninterrupted technical operation of our service. We cannot, however, assume any responsibility or liability for the uninterrupted and prompt accessibility or availability of our service. This applies in particular to technical delays and failures and any damages resulting therefrom.
Our website contains links to other sites that we do not operate or control and for which are not responsible. We do not endorse the content of these websites nor do we take any responsibility for the lawfulness or functionality of such content and are furthermore not liable for any loss or damage that may be caused by the use of such sites. We recommend that you carefully read the Terms of Use for each of these websites.
Our own liability in accordance with Section V. below remains unaffected.
Our liability and that of our employees, legal representatives or agents shall be limited to wilful intent and gross negligence. This limitation does not apply to injuries to life, limb or health, to breaches of warranty, to claims under the United States Product Liability Act or to material breach of contract, i.e. obligations which are essential to the proper performance of the contract or fulfillment of the contract purpose, or on the observance of which the contractual partner may regularly rely.
In the case of breach of material contractual obligations through minor or simple negligence we are only liable for typical and foreseeable damages.
Our Privacy Policy outlines the way in which we handle your data when you use our service. By using our website and/or our mobile apps you consent to the use of your information in accordance with our Privacy Policy.
Our services are constantly evolving and expanding. We therefore reserve the right to modify these terms and conditions at any time. For existing users, the terms and conditions that were valid at the time of the last booking will apply, unless a notice of amendment was received beforehand.
If you have any complaints or believe that any of our website content violates the rights of third parties, please inform us:
Seyaha Corp.
contactus@seyaha.net
For more information on Seyaha please contact us.
Help us improve our service. We welcome your feedback, negative or positive, as well as any improvement suggestions. Leave comments, rate our service or simply write to us at:
By submitting your feedback, you consent to our use and sharing of such free of charge and anonymously for our own commercial purposes. This will of course be carried out in accordance with our Privacy Policy.
Here complaints or requests can be posted online.
In accordance with Section 36 of the US Act on Alternative Dispute Resolution in Consumer Matters, we hereby inform you that we are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
The contractual relationship between Seyaha and the user will be governed by the Unites States of America law, unless a different jurisdiction is applicable as per Law. Claims arising from consumer protection standards can be asserted by the user in accordance with the United States law. The provisions of the United Nations Convention on Contracts for the International Sale of Goods dated 11 April 1980 shall not apply.
The exclusive place of jurisdiction is the USA, provided the user is a merchant or a legal person under public law. Seyaha is headquartered in Lewes, Delaware. Lewes will also serve as the place of jurisdiction if the user has no general place of jurisdiction within the USA. Any additional mandatory places of jurisdiction for users classified as consumers, at their respective home or place of residence remain unaffected.
Seyaha Corp. is registered in the Commercial Register of Delaware, USA under No. 2492356
Seyaha Corp.
16192 Coastal Highway
Lewes, Delaware
19958, USA
