Services Terms and Conditions

Last Updated: February 1, 2025

These terms explain the rules for using Seyaha’s website and services. By using our site or booking any travel experience, you agree to these terms and any extra rules set by the tour providers.

1. About Seyaha

• Who We Are:
  Seyaha is a service that helps you find and book tours, trips, and travel experiences. We act as a middleman and do not usually operate the tours ourselves. Instead, we connect you with third-party tour operators and tour guides.
• Our Role:
  When you book a tour through us, you are also agreeing to the terms of the tour operator. Any issues with the actual travel experience should be addressed with them. We will definitely protect your rights and provide any assistance needed, but it's important that you are aware that we are the matchmaker, not the final service provider.
  
  

2. Your Agreement

By using our website or booking a service, you confirm that you have read, understood, and accepted these terms. This agreement is between you, Seyaha, and (if applicable) the tour provider.

3. Safety and Risk

• Inherent Risks:
  Travel activities—especially adventurous ones like hiking, climbing, or fast-paced events—carry risks. By joining a tour, you acknowledge these risks and agree to take personal responsibility for your safety.
• Responsibility During Tours:
  The tour operators are in charge of safety measures during the activity. Seyaha is not liable for any injuries, accidents, or losses that occur during the tour.
  
  

4. Liability and Waivers

• Limited Liability:
  Seyaha and our partners are only liable for problems caused by gross negligence or intentional misconduct. We are not responsible for:
  • Any injury or accident during a tour.
  • Loss, theft, or damage to personal belongings.
  • Disruptions, cancellations, or changes in the tour that are outside our control.
• Third-Party Responsibility:
  When you book a tour, the contract is with the tour provider. Any disputes about the service must be resolved directly with them.
  
  

5. Booking and Payment

• The Booking Process:
  When you book a service on our website, you’ll receive a confirmation email with all the details. Please review the information immediately and notify us of any errors.
• Fees and Charges:
  Our service includes booking and processing fees, which are usually non-refundable. Additional fees (such as foreign transaction fees) may apply depending on the payment method.
• Separate Contracts:
  Your booking through our website creates a contract with the tour provider. If you need to cancel or change your booking, you must follow the provider’s terms, although we can help process these requests where possible.
  
  

6. Registration and Account Management

• Creating an Account:
  You may need to register with your email or through a social login (like Facebook) to use certain services. Please provide accurate and complete information.
• Account Responsibility:
  Only individuals of legal age should register. You are responsible for keeping your account information secure. Either you or Seyaha can close your account, usually with two days’ notice, unless immediate termination is necessary.
  
  
  

7. User Responsibilities

• Travel Requirements:
  It is your duty to ensure that you meet all travel requirements (such as valid passports, visas, vaccinations, or any other necessary documents).
• Following Instructions:
  Always read the details of your booking and follow any instructions or advice provided by the tour operator to ensure a safe and smooth experience.
  
  

8. Information Accuracy

• Relying on Third-Party Information:
  We make every effort to provide accurate and up-to-date details about tours and travel experiences. However, we rely on the information provided by our partners and cannot guarantee that every detail is error-free.
  
  

9. Data Protection and Privacy

• Personal Data Use:
  Your personal information (such as your name, contact details, and booking information) is collected and used according to our Privacy Policy.
• Security Measures:
  We take steps to protect your data. By using our services, you agree to the collection and use of your information as described in our Privacy Policy.
  
  

10. Changes to These Terms

• Updates:
  We may update these terms as our services change or expand. The terms in effect at the time you make a booking will apply. We will try to notify you of major changes when possible.
  
  

11. Legal Jurisdiction and Governing Law

• Applicable Law:
  Any disputes or legal issues will be governed by the laws of the Kingdom of Saudi Arabia
• Jurisdiction:
  Legal actions must be brought in The Kingdom of Saudi Arabia. Any consumer rights under local laws remain in effect for you.
  
  

12. Contact and Feedback

• Need Assistance?
  If you have any questions or concerns about these terms or our services, please contact us at:
  Email: contactus@seyaha.net
  WhatsApp: +966 592 570 045
• Feedback:
  We welcome your feedback to help improve our services.
  
  

13. Additional Information

• Third-Party Websites:
  Our website may include links to other sites. Seyaha is not responsible for the content or terms of use of those websites.
• Our Intermediary Role:
  Remember, Seyaha is only an intermediary. We facilitate your connection to travel services but do not directly provide or guarantee the quality of those services.